{"id":1849,"date":"2025-01-27T09:30:59","date_gmt":"2025-01-27T01:30:59","guid":{"rendered":"https:\/\/lanke.cqtcxj.com\/?p=1849"},"modified":"2025-01-22T10:22:19","modified_gmt":"2025-01-22T02:22:19","slug":"jdqtdynxxt","status":"publish","type":"post","link":"https:\/\/www.lkypms.cn\/en\/1849","title":{"rendered":"What PMS systems are used at hotel front desks?"},"content":{"rendered":"
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1.<\/h2>\n<\/div>\n
\"\u9152\u5e97\u524d\u53f0\u90fd\u7528\u54ea\u4e9b\u7cfb\u7edf\u63d2\u56fe\"<\/div>\n
\u5728\u9152\u5e97\u8fd0\u8425\u7684\u5e9e\u5927\u4f53\u7cfb\u4e2d\uff0c\u9152\u5e97\u524d\u53f0\u7cfb\u7edf\u72b9\u5982\u7cbe\u5bc6\u4eea\u5668\u7684\u6838\u5fc3\u90e8\u4ef6\uff0c\u53d1\u6325\u7740\u65e0\u53ef\u66ff\u4ee3\u7684\u5173\u952e\u4f5c\u7528\u3002\u5b83\u4e0d\u4ec5\u662f\u9152\u5e97\u4e0e\u5bbe\u5ba2\u6c9f\u901a\u4e92\u52a8\u7684\u7b2c\u4e00\u6865\u6881\uff0c\u66f4\u662f\u786e\u4fdd\u9152\u5e97\u65e5\u5e38\u8fd0\u8425\u6d41\u7545\u3001\u9ad8\u6548\u7684\u4e2d\u67a2\u795e\u7ecf\u3002\u4ece\u5bbe\u5ba2\u8e0f\u5165\u9152\u5e97\u7684\u90a3\u4e00\u523b\u8d77\uff0c\u5230\u4ed6\u4eec\u5b8c\u6210\u4f4f\u5bbf\u6ee1\u610f\u79bb\u5f00\uff0c\u9152\u5e97\u524d\u53f0\u7cfb\u7edf\u5168\u7a0b\u53c2\u4e0e\uff0c\u7cbe\u51c6\u5904\u7406\u6bcf\u4e00\u4e2a\u73af\u8282\u7684\u4e8b\u52a1\uff0c\u6db5\u76d6\u9884\u8ba2\u7ba1\u7406\u3001\u5165\u4f4f\u767b\u8bb0\u3001\u9000\u623f\u7ed3\u7b97\u3001\u5ba2\u6237\u5173\u7cfb\u7ef4\u62a4\u7b49\u8bf8\u591a\u5173\u952e\u4e1a\u52a1\u3002<\/div>\n
\u9274\u4e8e\u9152\u5e97\u524d\u53f0\u7cfb\u7edf\u5982\u6b64\u91cd\u8981\uff0c\u6df1\u5165\u63a2\u7a76\u5176\u5177\u4f53\u7c7b\u578b\u53ca\u529f\u80fd\u5c31\u663e\u5f97\u5c24\u4e3a\u5fc5\u8981\u3002\u672c\u6587\u5c06\u5168\u65b9\u4f4d\u5256\u6790\u9152\u5e97\u524d\u53f0\u4f7f\u7528\u7684\u5404\u7c7b\u7cfb\u7edf\uff0c\u8be6\u7ec6\u9610\u8ff0\u5b83\u4eec\u7684\u7279\u70b9\u3001\u4f18\u52bf\u53ca\u5e94\u7528\u573a\u666f\uff0c\u52a9\u529b\u9152\u5e97\u4ece\u4e1a\u8005\u548c\u76f8\u5173\u4eba\u58eb\u5168\u9762\u4e86\u89e3\u8fd9\u4e00\u9886\u57df\uff0c\u4e3a\u4f18\u5316\u9152\u5e97\u8fd0\u8425\u7ba1\u7406\u63d0\u4f9b\u6709\u529b\u53c2\u8003\u3002<\/div>\n
\n

\u4e8c\u3001\u9152\u5e97\u7ba1\u7406\u57fa\u77f3\uff1aPMS \u7cfb\u7edf<\/h2>\n<\/div>\n
<\/div>\n
\n

2.1 \u529f\u80fd\u5168\u9762\u89e3\u6790<\/h3>\n<\/div>\n
PMS \u7cfb\u7edf\uff0c\u5373\u7269\u4e1a\u7ba1\u7406\u7cfb\u7edf\uff0c\u582a\u79f0\u9152\u5e97\u7ba1\u7406\u7684\u57fa\u77f3\uff0c\u5168\u65b9\u4f4d\u8986\u76d6\u9152\u5e97\u8fd0\u8425\u7684\u6838\u5fc3\u4e1a\u52a1\u73af\u8282\u3002<\/div>\n
\u5728\u9884\u8ba2\u7ba1\u7406\u65b9\u9762\uff0cPMS \u7cfb\u7edf\u5b9b\u5982\u4e00\u4f4d\u654f\u9510\u7684 \u201c\u9884\u8ba2\u7ba1\u5bb6\u201d\uff0c\u5b9e\u65f6\u76d1\u63a7\u9152\u5e97\u623f\u95f4\u7684\u9884\u8ba2\u72b6\u6001 \u3002\u5f53\u5ba2\u4eba\u901a\u8fc7\u9152\u5e97\u5b98\u7f51\u3001\u5728\u7ebf\u65c5\u6e38\u5e73\u53f0\uff08OTA\uff09\u6216\u7535\u8bdd\u7b49\u6e20\u9053\u53d1\u8d77\u9884\u8ba2\u8bf7\u6c42\u65f6\uff0cPMS \u7cfb\u7edf\u8fc5\u901f\u54cd\u5e94\uff0c\u7cbe\u51c6\u8bb0\u5f55\u9884\u8ba2\u4fe1\u606f\uff0c\u5305\u62ec\u5165\u4f4f\u65e5\u671f\u3001\u9000\u623f\u65e5\u671f\u3001\u623f\u578b\u3001\u623f\u4ef7\u3001\u5ba2\u4eba\u59d3\u540d\u53ca\u8054\u7cfb\u65b9\u5f0f\u7b49\u5173\u952e\u6570\u636e\u3002\u540c\u65f6\uff0c\u7cfb\u7edf\u81ea\u52a8\u66f4\u65b0\u623f\u6001\uff0c\u5373\u65f6\u663e\u793a\u54ea\u4e9b\u623f\u95f4\u5df2\u88ab\u9884\u8ba2\uff0c\u54ea\u4e9b\u623f\u95f4\u53ef\u4f9b\u9884\u8ba2\uff0c\u907f\u514d\u51fa\u73b0\u91cd\u590d\u9884\u8ba2\u6216\u8d85\u9884\u8ba2\u7684\u60c5\u51b5\uff0c\u786e\u4fdd\u9884\u8ba2\u7ba1\u7406\u7684\u9ad8\u6548\u4e0e\u51c6\u786e\u3002<\/div>\n
\u529e\u7406\u5165\u4f4f\u65f6\uff0cPMS \u7cfb\u7edf\u53c8\u5316\u8eab\u4e3a\u9ad8\u6548\u7684 \u201c\u5165\u4f4f\u52a9\u624b\u201d\u3002\u524d\u53f0\u5de5\u4f5c\u4eba\u5458\u53ea\u9700\u5728\u7cfb\u7edf\u4e2d\u8f93\u5165\u5ba2\u4eba\u7684\u9884\u8ba2\u4fe1\u606f\uff0c\u4fbf\u80fd\u5feb\u901f\u8c03\u51fa\u5ba2\u4eba\u8d44\u6599\uff0c\u5b8c\u6210\u8eab\u4efd\u9a8c\u8bc1\u3001\u62bc\u91d1\u6536\u53d6\u7b49\u624b\u7eed\uff0c\u5e76\u4e3a\u5ba2\u4eba\u5206\u914d\u5408\u9002\u7684\u623f\u95f4\u3002\u7cfb\u7edf\u8fd8\u652f\u6301\u5feb\u901f\u5236\u5361\u3001\u6253\u5370\u623f\u5361\u7b49\u529f\u80fd\uff0c\u5927\u5927\u7f29\u77ed\u4e86\u5ba2\u4eba\u7684\u7b49\u5f85\u65f6\u95f4\uff0c\u63d0\u5347\u5165\u4f4f\u4f53\u9a8c\u3002\u82e5\u9047\u5230\u4f1a\u5458\u5ba2\u4eba\uff0c\u7cfb\u7edf\u53ef\u81ea\u52a8\u8bc6\u522b\u4f1a\u5458\u7b49\u7ea7\uff0c\u4e3a\u5176\u63d0\u4f9b\u76f8\u5e94\u7684\u4f1a\u5458\u6743\u76ca\uff0c\u5982\u5347\u7ea7\u623f\u578b\u3001\u5ef6\u8fdf\u9000\u623f\u7b49\u3002<\/div>\n
\u9000\u623f\u73af\u8282\uff0cPMS \u7cfb\u7edf\u5219\u662f\u4e25\u8c28\u7684 \u201c\u7ed3\u7b97\u5927\u5e08\u201d\u3002\u5b83\u80fd\u81ea\u52a8\u6c47\u603b\u5ba2\u4eba\u5165\u4f4f\u671f\u95f4\u7684\u6240\u6709\u6d88\u8d39\u4fe1\u606f\uff0c\u5305\u62ec\u623f\u8d39\u3001\u9910\u996e\u8d39\u7528\u3001\u8ff7\u4f60\u5427\u6d88\u8d39\u3001\u6d17\u8863\u8d39\u7528\u7b49\uff0c\u751f\u6210\u8be6\u7ec6\u7684\u6d88\u8d39\u8d26\u5355\u3002\u5ba2\u4eba\u6838\u5bf9\u65e0\u8bef\u540e\uff0c\u7cfb\u7edf\u652f\u6301\u591a\u79cd\u652f\u4ed8\u65b9\u5f0f\uff0c\u5982\u73b0\u91d1\u3001\u94f6\u884c\u5361\u3001\u79fb\u52a8\u652f\u4ed8\u7b49\uff0c\u5b8c\u6210\u7ed3\u8d26\u624b\u7eed\u3002\u7ed3\u8d26\u5b8c\u6210\u540e\uff0c\u7cfb\u7edf\u81ea\u52a8\u66f4\u65b0\u623f\u6001\uff0c\u5c06\u623f\u95f4\u6807\u8bb0\u4e3a\u53ef\u6253\u626b\u72b6\u6001\uff0c\u901a\u77e5\u5ba2\u623f\u90e8\u53ca\u65f6\u6e05\u7406\u623f\u95f4\uff0c\u4e3a\u4e0b\u4e00\u4f4d\u5ba2\u4eba\u5165\u4f4f\u505a\u597d\u51c6\u5907\u3002<\/div>\n
\u5ba2\u623f\u7ba1\u7406\u4e0a\uff0cPMS \u7cfb\u7edf\u662f\u53ef\u9760\u7684 \u201c\u5ba2\u623f\u8c03\u5ea6\u5458\u201d\u3002\u5b83\u5bf9\u6bcf\u95f4\u5ba2\u623f\u7684\u72b6\u6001\u4e86\u5982\u6307\u638c\uff0c\u5305\u62ec\u7a7a\u623f\u3001\u4f4f\u5ba2\u623f\u3001\u810f\u623f\u3001\u7ef4\u4fee\u623f\u7b49\u3002\u5ba2\u623f\u90e8\u5458\u5de5\u53ef\u901a\u8fc7\u7cfb\u7edf\u968f\u65f6\u67e5\u770b\u623f\u95f4\u72b6\u6001\uff0c\u5408\u7406\u5b89\u6392\u6e05\u6d01\u3001\u7ef4\u4fee\u7b49\u5de5\u4f5c\u4efb\u52a1\u3002\u4f8b\u5982\uff0c\u5f53\u5ba2\u623f\u6e05\u6d01\u5b8c\u6210\u540e\uff0c\u5ba2\u623f\u90e8\u5458\u5de5\u5728\u7cfb\u7edf\u4e2d\u66f4\u65b0\u623f\u95f4\u72b6\u6001\u4e3a \u201c\u5e72\u51c0\u53ef\u552e\u201d\uff0c\u524d\u53f0\u5373\u53ef\u5c06\u8be5\u623f\u95f4\u518d\u6b21\u63a8\u5411\u5e02\u573a\u8fdb\u884c\u9500\u552e\u3002\u6b64\u5916\uff0c\u7cfb\u7edf\u8fd8\u80fd\u5bf9\u5ba2\u623f\u8bbe\u5907\u8fdb\u884c\u7ba1\u7406\uff0c\u8bb0\u5f55\u8bbe\u5907\u7684\u7ef4\u62a4\u8bb0\u5f55\u3001\u7ef4\u4fee\u5386\u53f2\u7b49\u4fe1\u606f\uff0c\u4ee5\u4fbf\u53ca\u65f6\u53d1\u73b0\u548c\u89e3\u51b3\u8bbe\u5907\u95ee\u9898\uff0c\u4fdd\u969c\u5ba2\u623f\u7684\u6b63\u5e38\u4f7f\u7528\u3002<\/div>\n
\n

2.2 \u5b9e\u9645\u5e94\u7528\u4f18\u52bf<\/h3>\n<\/div>\n
PMS \u7cfb\u7edf\u5728\u5b9e\u9645\u5e94\u7528\u4e2d\u5c55\u73b0\u51fa\u8bf8\u591a\u663e\u8457\u4f18\u52bf\uff0c\u4e3a\u9152\u5e97\u8fd0\u8425\u5e26\u6765\u4e86\u8d28\u7684\u63d0\u5347\u3002\u4ee5\u67d0\u5927\u578b\u8fde\u9501\u9152\u5e97\u96c6\u56e2\u4e3a\u4f8b\uff0c\u5728\u5f15\u5165\u5148\u8fdb\u7684 PMS \u7cfb\u7edf\u540e\uff0c\u5de5\u4f5c\u6548\u7387\u5f97\u5230\u4e86\u6781\u5927\u63d0\u9ad8\u3002\u5728\u9884\u8ba2\u5904\u7406\u73af\u8282\uff0c\u4ee5\u5f80\u4eba\u5de5\u5904\u7406\u9884\u8ba2\u4fe1\u606f\uff0c\u5e73\u5747\u6bcf\u5355\u9700\u8981 5 – 10 \u5206\u949f\uff0c\u4e14\u5bb9\u6613\u51fa\u73b0\u4fe1\u606f\u5f55\u5165\u9519\u8bef\u3002\u800c\u4f7f\u7528 PMS \u7cfb\u7edf\u540e\uff0c\u9884\u8ba2\u4fe1\u606f\u81ea\u52a8\u540c\u6b65\uff0c\u5904\u7406\u4e00\u5355\u9884\u8ba2\u4ec5\u9700 1 – 2 \u5206\u949f\uff0c\u9519\u8bef\u7387\u8fd1\u4e4e\u4e3a\u96f6\u3002\u8fd9\u4f7f\u5f97\u524d\u53f0\u5458\u5de5\u80fd\u591f\u5c06\u66f4\u591a\u65f6\u95f4\u548c\u7cbe\u529b\u6295\u5165\u5230\u4e3a\u5ba2\u4eba\u63d0\u4f9b\u4f18\u8d28\u670d\u52a1\u4e0a\uff0c\u5ba2\u4eba\u7684\u7b49\u5f85\u65f6\u95f4\u5927\u5e45\u7f29\u77ed\uff0c\u6ee1\u610f\u5ea6\u663e\u8457\u63d0\u5347\u3002<\/div>\n
\u5728\u8d44\u6e90\u914d\u7f6e\u65b9\u9762\uff0cPMS \u7cfb\u7edf\u7684\u4f5c\u7528\u4e5f\u4e0d\u5bb9\u5c0f\u89d1\u3002\u901a\u8fc7\u5b9e\u65f6\u76d1\u63a7\u623f\u6001\u548c\u9884\u8ba2\u60c5\u51b5\uff0c\u9152\u5e97\u7ba1\u7406\u8005\u80fd\u591f\u6839\u636e\u5e02\u573a\u9700\u6c42\u7075\u6d3b\u8c03\u6574\u623f\u95f4\u5206\u914d\u7b56\u7565\u3002\u5728\u65c5\u6e38\u65fa\u5b63\uff0c\u7cfb\u7edf\u53ef\u5e2e\u52a9\u9152\u5e97\u5c06\u66f4\u591a\u623f\u95f4\u5206\u914d\u7ed9\u9884\u8ba2\u91cf\u8f83\u5927\u7684\u623f\u578b\uff0c\u907f\u514d\u51fa\u73b0\u67d0\u4e9b\u623f\u578b\u8fc7\u5ea6\u9884\u8ba2\uff0c\u800c\u53e6\u4e00\u4e9b\u623f\u578b\u95f2\u7f6e\u7684\u60c5\u51b5\uff0c\u5b9e\u73b0\u5ba2\u623f\u8d44\u6e90\u7684\u6700\u5927\u5316\u5229\u7528\u3002\u540c\u65f6\uff0c\u7ed3\u5408\u6570\u636e\u5206\u6790\u529f\u80fd\uff0c\u9152\u5e97\u8fd8\u80fd\u6839\u636e\u5386\u53f2\u9884\u8ba2\u6570\u636e\u548c\u5e02\u573a\u8d8b\u52bf\uff0c\u63d0\u524d\u505a\u597d\u623f\u95f4\u9884\u7559\u548c\u4ef7\u683c\u8c03\u6574\uff0c\u63d0\u9ad8\u5ba2\u623f\u6536\u76ca\u3002\u4f8b\u5982\uff0c\u901a\u8fc7\u5206\u6790 PMS \u7cfb\u7edf\u4e2d\u7684\u6570\u636e\uff0c\u9152\u5e97\u53d1\u73b0\u6bcf\u5e74\u7279\u5b9a\u8282\u5047\u65e5\u671f\u95f4\uff0c\u5bb6\u5ead\u5957\u623f\u7684\u9884\u8ba2\u9700\u6c42\u65fa\u76db\uff0c\u4e8e\u662f\u63d0\u524d\u9884\u7559\u4e00\u5b9a\u6570\u91cf\u7684\u5bb6\u5ead\u5957\u623f\uff0c\u5e76\u9002\u5f53\u63d0\u9ad8\u4ef7\u683c\uff0c\u4ece\u800c\u5b9e\u73b0\u4e86\u8282\u5047\u65e5\u671f\u95f4\u5ba2\u623f\u6536\u5165\u7684\u663e\u8457\u589e\u957f\u3002<\/div>\n
PMS \u7cfb\u7edf\u5f3a\u5927\u7684\u6570\u636e\u5206\u6790\u529f\u80fd\u8fd8\u4e3a\u9152\u5e97\u7ba1\u7406\u8005\u63d0\u4f9b\u4e86\u6709\u529b\u7684\u51b3\u7b56\u652f\u6301\u3002\u901a\u8fc7\u5bf9\u5ba2\u4eba\u5165\u4f4f\u6570\u636e\u3001\u6d88\u8d39\u4e60\u60ef\u3001\u6295\u8bc9\u8bb0\u5f55\u7b49\u4fe1\u606f\u7684\u6df1\u5165\u5206\u6790\uff0c\u9152\u5e97\u80fd\u591f\u7cbe\u51c6\u628a\u63e1\u5ba2\u4eba\u9700\u6c42\u548c\u5e02\u573a\u8d8b\u52bf\uff0c\u4e3a\u5236\u5b9a\u8425\u9500\u7b56\u7565\u3001\u6539\u8fdb\u670d\u52a1\u8d28\u91cf\u63d0\u4f9b\u4f9d\u636e\u3002\u4f8b\u5982\uff0c\u6570\u636e\u5206\u6790\u663e\u793a\u67d0\u5730\u533a\u7684\u5ba2\u4eba\u5bf9\u9152\u5e97\u7684\u65e9\u9910\u79cd\u7c7b\u6709\u7279\u5b9a\u504f\u597d\uff0c\u9152\u5e97\u4fbf\u9488\u5bf9\u6027\u5730\u8c03\u6574\u65e9\u9910\u83dc\u5355\uff0c\u589e\u52a0\u76f8\u5173\u83dc\u54c1\uff0c\u53d7\u5230\u4e86\u5ba2\u4eba\u7684\u597d\u8bc4\uff0c\u6709\u6548\u63d0\u5347\u4e86\u5ba2\u4eba\u7684\u5fe0\u8bda\u5ea6\u3002<\/div>\n
\n

\u4e09\u3001\u524d\u53f0\u6536\u94f6\u5229\u5668\uff1aPOS \u7cfb\u7edf<\/h2>\n<\/div>\n
<\/div>\n
\n

3.1 \u57fa\u7840\u529f\u80fd\u5c55\u793a<\/h3>\n<\/div>\n
POS \u7cfb\u7edf\uff0c\u5373\u9500\u552e\u70b9\u7cfb\u7edf\uff0c\u662f\u9152\u5e97\u524d\u53f0\u6536\u94f6\u7684\u5f97\u529b\u52a9\u624b\uff0c\u4e3a\u9152\u5e97\u7684\u6536\u6b3e\u4e1a\u52a1\u63d0\u4f9b\u4e86\u9ad8\u6548\u3001\u4fbf\u6377\u7684\u89e3\u51b3\u65b9\u6848\u3002\u5176\u6700\u57fa\u7840\u4e14\u6838\u5fc3\u7684\u529f\u80fd\u4fbf\u662f\u4fe1\u7528\u5361\u652f\u4ed8\u652f\u6301\u3002\u5728\u5ba2\u4eba\u9000\u623f\u7ed3\u8d26\u65f6\uff0c\u82e5\u9009\u62e9\u4fe1\u7528\u5361\u652f\u4ed8\u65b9\u5f0f\uff0c\u524d\u53f0\u5de5\u4f5c\u4eba\u5458\u53ea\u9700\u5c06\u5ba2\u4eba\u7684\u4fe1\u7528\u5361\u63d2\u5165 POS \u673a\u5361\u69fd\u6216\u901a\u8fc7\u975e\u63a5\u89e6\u5f0f\u611f\u5e94\u8bfb\u53d6\u5361\u7247\u4fe1\u606f\uff0cPOS \u673a\u4fbf\u4f1a\u8fc5\u901f\u4e0e\u94f6\u884c\u7cfb\u7edf\u8fdb\u884c\u901a\u4fe1\u9a8c\u8bc1 \u3002\u968f\u540e\uff0c\u5de5\u4f5c\u4eba\u5458\u5728 POS \u673a\u4e0a\u8f93\u5165\u6d88\u8d39\u91d1\u989d\uff0c\u5ba2\u4eba\u786e\u8ba4\u65e0\u8bef\u540e\uff0c\u8f93\u5165\u4fe1\u7528\u5361\u5bc6\u7801\uff08\u82e5\u8bbe\u7f6e\u5bc6\u7801\uff09\u6216\u8fdb\u884c\u7b7e\u540d\u786e\u8ba4\uff0c\u5373\u53ef\u5b8c\u6210\u652f\u4ed8\u4ea4\u6613\u3002\u6574\u4e2a\u8fc7\u7a0b\u5feb\u901f\u6d41\u7545\uff0c\u5927\u5927\u7f29\u77ed\u4e86\u7ed3\u8d26\u65f6\u95f4\uff0c\u540c\u65f6\u4fdd\u969c\u4e86\u652f\u4ed8\u7684\u5b89\u5168\u6027\u3002<\/div>\n
\u8d26\u5355\u6253\u5370\u529f\u80fd\u4e5f\u662f POS \u7cfb\u7edf\u7684\u91cd\u8981\u57fa\u7840\u529f\u80fd\u4e4b\u4e00\u3002\u5f53\u5ba2\u4eba\u5b8c\u6210\u652f\u4ed8\u540e\uff0cPOS \u673a\u80fd\u591f\u7acb\u5373\u6253\u5370\u51fa\u8be6\u7ec6\u7684\u6d88\u8d39\u8d26\u5355\u3002\u8d26\u5355\u4e0a\u6e05\u6670\u663e\u793a\u4e86\u6d88\u8d39\u65e5\u671f\u3001\u65f6\u95f4\u3001\u6d88\u8d39\u9879\u76ee\u660e\u7ec6\uff08\u5982\u623f\u8d39\u3001\u9910\u996e\u6d88\u8d39\u3001\u5404\u9879\u670d\u52a1\u8d39\u7528\u7b49\uff09\u3001\u91d1\u989d\u603b\u8ba1\u4ee5\u53ca\u652f\u4ed8\u65b9\u5f0f\u7b49\u4fe1\u606f\u3002\u8fd9\u4e9b\u8be6\u7ec6\u7684\u8d26\u5355\u4e0d\u4ec5\u4e3a\u5ba2\u4eba\u63d0\u4f9b\u4e86\u6e05\u6670\u7684\u6d88\u8d39\u8bb0\u5f55\uff0c\u65b9\u4fbf\u5176\u6838\u5bf9\u8d26\u76ee\uff0c\u4e5f\u4e3a\u9152\u5e97\u7559\u5b58\u4e86\u91cd\u8981\u7684\u4ea4\u6613\u51ed\u8bc1\uff0c\u4fbf\u4e8e\u540e\u7eed\u7684\u8d22\u52a1\u6838\u7b97\u548c\u5ba1\u8ba1\u5de5\u4f5c\u3002<\/div>\n
\n

3.2 \u5e94\u7528\u62d3\u5c55\u4ef7\u503c<\/h3>\n<\/div>\n
\u9664\u4e86\u57fa\u7840\u7684\u652f\u4ed8\u548c\u8d26\u5355\u6253\u5370\u529f\u80fd\uff0cPOS \u7cfb\u7edf\u8fd8\u5177\u5907\u4e30\u5bcc\u7684\u5e94\u7528\u62d3\u5c55\u4ef7\u503c\uff0c\u4e3a\u9152\u5e97\u8fd0\u8425\u5e26\u6765\u4e86\u66f4\u591a\u4fbf\u5229\u548c\u6548\u76ca\u3002\u5728\u4f1a\u5458\u7ba1\u7406\u65b9\u9762\uff0cPOS \u7cfb\u7edf\u4e0e\u9152\u5e97\u7684\u4f1a\u5458\u4f53\u7cfb\u7d27\u5bc6\u7ed3\u5408\uff0c\u80fd\u591f\u5b9e\u73b0\u4f1a\u5458\u4fe1\u606f\u7684\u5feb\u901f\u8bc6\u522b\u4e0e\u7ba1\u7406\u3002\u5f53\u4f1a\u5458\u5ba2\u4eba\u5728\u524d\u53f0\u8fdb\u884c\u6d88\u8d39\u65f6\uff0cPOS \u673a\u901a\u8fc7\u626b\u63cf\u4f1a\u5458\u5361\u6216\u8f93\u5165\u4f1a\u5458\u4fe1\u606f\uff0c\u81ea\u52a8\u8bc6\u522b\u4f1a\u5458\u8eab\u4efd\uff0c\u5e76\u6839\u636e\u4f1a\u5458\u7b49\u7ea7\u4e3a\u5ba2\u4eba\u63d0\u4f9b\u76f8\u5e94\u7684\u6298\u6263\u4f18\u60e0\u6216\u79ef\u5206\u7d2f\u79ef\u3002\u4f8b\u5982\uff0c\u5bf9\u4e8e\u9ad8\u7ea7\u4f1a\u5458\uff0c\u7cfb\u7edf\u81ea\u52a8\u7ed9\u4e88\u4e00\u5b9a\u6bd4\u4f8b\u7684\u623f\u8d39\u6298\u6263\uff0c\u540c\u65f6\u6839\u636e\u6d88\u8d39\u91d1\u989d\u4e3a\u4f1a\u5458\u7d2f\u79ef\u79ef\u5206\uff0c\u8fd9\u4e9b\u79ef\u5206\u53ef\u7528\u4e8e\u540e\u7eed\u7684\u5151\u6362\u793c\u54c1\u3001\u5347\u7ea7\u623f\u578b\u6216\u62b5\u6263\u623f\u8d39\u7b49\u3002\u8fd9\u4e0d\u4ec5\u63d0\u9ad8\u4e86\u4f1a\u5458\u7684\u6d88\u8d39\u4f53\u9a8c\uff0c\u589e\u5f3a\u4e86\u4f1a\u5458\u7684\u5fe0\u8bda\u5ea6\uff0c\u8fd8\u80fd\u901a\u8fc7\u7cfb\u7edf\u5bf9\u4f1a\u5458\u6d88\u8d39\u6570\u636e\u7684\u5206\u6790\uff0c\u4e3a\u9152\u5e97\u5236\u5b9a\u9488\u5bf9\u6027\u7684\u4f1a\u5458\u8425\u9500\u7b56\u7565\u63d0\u4f9b\u6709\u529b\u652f\u6301\u3002<\/div>\n
\u5728\u6570\u636e\u5206\u6790\u65b9\u9762\uff0cPOS \u7cfb\u7edf\u72b9\u5982\u4e00\u4f4d\u654f\u9510\u7684 \u201c\u6570\u636e\u5206\u6790\u5e08\u201d\uff0c\u80fd\u591f\u6536\u96c6\u548c\u6574\u7406\u5927\u91cf\u7684\u6d88\u8d39\u6570\u636e\u3002\u901a\u8fc7\u5bf9\u8fd9\u4e9b\u6570\u636e\u7684\u6df1\u5165\u6316\u6398\u548c\u5206\u6790\uff0c\u9152\u5e97\u7ba1\u7406\u8005\u53ef\u4ee5\u6e05\u6670\u4e86\u89e3\u5ba2\u4eba\u7684\u6d88\u8d39\u4e60\u60ef\u3001\u504f\u597d\u4ee5\u53ca\u6d88\u8d39\u8d8b\u52bf\u3002\u4f8b\u5982\uff0c\u901a\u8fc7\u5206\u6790 POS \u7cfb\u7edf\u6570\u636e\uff0c\u9152\u5e97\u53d1\u73b0\u5468\u672b\u65f6\u6bb5\u5ba2\u4eba\u5728\u9910\u996e\u65b9\u9762\u7684\u6d88\u8d39\u8f83\u9ad8\uff0c\u4e14\u5bf9\u7279\u5b9a\u83dc\u54c1\u7684\u70b9\u5355\u7387\u8f83\u9ad8\uff0c\u4e8e\u662f\u9152\u5e97\u5728\u5468\u672b\u63a8\u51fa\u76f8\u5e94\u7684\u9910\u996e\u4fc3\u9500\u6d3b\u52a8\uff0c\u5e76\u589e\u52a0\u8fd9\u4e9b\u70ed\u95e8\u83dc\u54c1\u7684\u4f9b\u5e94\uff0c\u6709\u6548\u63d0\u9ad8\u4e86\u9910\u996e\u9500\u552e\u989d\u3002\u540c\u65f6\uff0c\u57fa\u4e8e\u6570\u636e\u5206\u6790\u7ed3\u679c\uff0c\u9152\u5e97\u8fd8\u80fd\u5408\u7406\u8c03\u6574\u5546\u54c1\u548c\u670d\u52a1\u7684\u4ef7\u683c\u7b56\u7565\uff0c\u4f18\u5316\u4ea7\u54c1\u7ec4\u5408\uff0c\u6ee1\u8db3\u5ba2\u4eba\u9700\u6c42\u7684\u540c\u65f6\uff0c\u63d0\u5347\u9152\u5e97\u7684\u6574\u4f53\u6536\u76ca\u3002<\/div>\n
POS \u7cfb\u7edf\u5728\u591a\u6e20\u9053\u652f\u4ed8\u6574\u5408\u65b9\u9762\u4e5f\u53d1\u6325\u7740\u91cd\u8981\u4f5c\u7528\u3002\u968f\u7740\u79fb\u52a8\u652f\u4ed8\u7684\u666e\u53ca\uff0c\u5ba2\u4eba\u5bf9\u4e8e\u652f\u4ed8\u65b9\u5f0f\u7684\u4fbf\u6377\u6027\u548c\u591a\u6837\u6027\u8981\u6c42\u8d8a\u6765\u8d8a\u9ad8\u3002POS \u7cfb\u7edf\u80fd\u591f\u652f\u6301\u591a\u79cd\u652f\u4ed8\u6e20\u9053\uff0c\u5982\u5fae\u4fe1\u652f\u4ed8\u3001\u652f\u4ed8\u5b9d\u652f\u4ed8\u3001\u94f6\u8054\u4e8c\u7ef4\u7801\u652f\u4ed8\u7b49\uff0c\u6ee1\u8db3\u4e0d\u540c\u5ba2\u4eba\u7684\u652f\u4ed8\u504f\u597d\u3002\u5ba2\u4eba\u5728\u7ed3\u8d26\u65f6\uff0c\u53ea\u9700\u51fa\u793a\u76f8\u5e94\u7684\u652f\u4ed8\u4e8c\u7ef4\u7801\uff0c\u5de5\u4f5c\u4eba\u5458\u4f7f\u7528 POS \u673a\u8fdb\u884c\u626b\u63cf\uff0c\u5373\u53ef\u5feb\u901f\u5b8c\u6210\u652f\u4ed8\u3002\u8fd9\u79cd\u591a\u6e20\u9053\u652f\u4ed8\u6574\u5408\u529f\u80fd\uff0c\u4e0d\u4ec5\u63d0\u5347\u4e86\u5ba2\u4eba\u7684\u652f\u4ed8\u4f53\u9a8c\uff0c\u8fd8\u62d3\u5bbd\u4e86\u9152\u5e97\u7684\u6536\u6b3e\u9014\u5f84\uff0c\u63d0\u9ad8\u4e86\u6536\u94f6\u6548\u7387\uff0c\u51cf\u5c11\u4e86\u56e0\u652f\u4ed8\u65b9\u5f0f\u9650\u5236\u800c\u53ef\u80fd\u5bfc\u81f4\u7684\u5ba2\u6237\u6d41\u5931\u3002<\/div>\n
\n

\u56db\u3001\u5ba2\u6237\u6c9f\u901a\u6865\u6881\uff1aCRM \u7cfb\u7edf<\/h2>\n<\/div>\n
<\/div>\n
\n

4.1 \u6838\u5fc3\u529f\u80fd\u4ecb\u7ecd<\/h3>\n<\/div>\n
CRM \u7cfb\u7edf\uff0c\u5373\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7cfb\u7edf\uff0c\u4f5c\u4e3a\u9152\u5e97\u4e0e\u5ba2\u6237\u6c9f\u901a\u7684\u5173\u952e\u6865\u6881\uff0c\u627f\u62c5\u7740\u7ba1\u7406\u4f1a\u5458\u4fe1\u606f\u3001\u79ef\u5206\u5151\u6362\u4ee5\u53ca\u5168\u65b9\u4f4d\u7ef4\u62a4\u5ba2\u6237\u5173\u7cfb\u7b49\u6838\u5fc3\u91cd\u4efb\u3002<\/div>\n
\u5728\u4f1a\u5458\u4fe1\u606f\u7ba1\u7406\u65b9\u9762\uff0cCRM \u7cfb\u7edf\u72b9\u5982\u4e00\u4e2a\u5e9e\u5927\u800c\u7cbe\u7ec6\u7684 \u201c\u5ba2\u6237\u4fe1\u606f\u5b9d\u5e93\u201d\u3002\u5b83\u80fd\u591f\u5168\u9762\u6574\u5408\u6765\u81ea\u9152\u5e97\u5b98\u7f51\u9884\u8ba2\u3001\u7ebf\u4e0b\u524d\u53f0\u767b\u8bb0\u3001\u5728\u7ebf\u65c5\u6e38\u5e73\u53f0\u5408\u4f5c\u7b49\u591a\u4e2a\u6e20\u9053\u7684\u5ba2\u6237\u6570\u636e \u3002\u65e0\u8bba\u662f\u5ba2\u6237\u7684\u57fa\u672c\u4e2a\u4eba\u4fe1\u606f\uff0c\u5982\u59d3\u540d\u3001\u6027\u522b\u3001\u5e74\u9f84\u3001\u8054\u7cfb\u65b9\u5f0f\u3001\u8eab\u4efd\u8bc1\u53f7\u7801\u7b49\uff0c\u8fd8\u662f\u5ba2\u6237\u7684\u5386\u53f2\u5165\u4f4f\u8bb0\u5f55\u3001\u6d88\u8d39\u504f\u597d\uff08\u5982\u559c\u7231\u7684\u623f\u578b\u3001\u9910\u996e\u53e3\u5473\u3001\u5bf9\u9152\u5e97\u8bbe\u65bd\u7684\u4f7f\u7528\u4e60\u60ef\uff09\u3001\u7279\u6b8a\u9700\u6c42\uff08\u5982\u662f\u5426\u9700\u8981\u65e0\u969c\u788d\u8bbe\u65bd\u3001\u5bf9\u623f\u95f4\u671d\u5411\u7684\u8981\u6c42\uff09\u7b49\uff0c\u90fd\u80fd\u88ab\u7cfb\u7edf\u7cbe\u51c6\u8bb0\u5f55\u548c\u6df1\u5ea6\u5b58\u50a8\u3002\u901a\u8fc7\u5bf9\u8fd9\u4e9b\u4e30\u5bcc\u4fe1\u606f\u7684\u68b3\u7406\u4e0e\u5206\u6790\uff0c\u9152\u5e97\u53ef\u4ee5\u4e3a\u6bcf\u4e00\u4f4d\u5ba2\u6237\u6784\u5efa\u8d77\u72ec\u4e00\u65e0\u4e8c\u7684 \u201c\u5ba2\u6237\u753b\u50cf\u201d\uff0c\u4ece\u800c\u6df1\u5165\u6d1e\u5bdf\u5ba2\u6237\u9700\u6c42\uff0c\u4e3a\u540e\u7eed\u63d0\u4f9b\u4e2a\u6027\u5316\u670d\u52a1\u5960\u5b9a\u575a\u5b9e\u57fa\u7840\u3002\u4f8b\u5982\uff0c\u5f53\u4e00\u4f4d\u957f\u671f\u5165\u4f4f\u7684\u4f1a\u5458\u518d\u6b21\u9884\u8ba2\u9152\u5e97\u65f6\uff0c\u7cfb\u7edf\u81ea\u52a8\u8bc6\u522b\u5176\u4f1a\u5458\u8eab\u4efd\uff0c\u5e76\u8c03\u51fa\u8fc7\u5f80\u5165\u4f4f\u8bb0\u5f55\uff0c\u663e\u793a\u8be5\u5ba2\u6237\u6bcf\u6b21\u90fd\u504f\u597d\u9ad8\u697c\u5c42\u3001\u5b89\u9759\u4e14\u89c6\u91ce\u597d\u7684\u623f\u95f4\uff0c\u9152\u5e97\u524d\u53f0\u4fbf\u53ef\u63d0\u524d\u4e3a\u5176\u9884\u7559\u7b26\u5408\u9700\u6c42\u7684\u623f\u95f4\uff0c\u8ba9\u5ba2\u6237\u611f\u53d7\u5230\u8d34\u5fc3\u4e0e\u5173\u6000\u3002<\/div>\n
\u79ef\u5206\u5151\u6362\u529f\u80fd\u662f CRM \u7cfb\u7edf\u589e\u5f3a\u5ba2\u6237\u7c98\u6027\u7684\u4e00\u5927 \u201c\u6cd5\u5b9d\u201d\u3002\u4f1a\u5458\u5728\u9152\u5e97\u6bcf\u4e00\u6b21\u7684\u6d88\u8d39\uff0c\u65e0\u8bba\u662f\u623f\u8d39\u652f\u4ed8\u3001\u9910\u996e\u6d88\u8d39\uff0c\u8fd8\u662f\u4f7f\u7528\u9152\u5e97\u7684\u5404\u7c7b\u589e\u503c\u670d\u52a1\uff0c\u90fd\u80fd\u6309\u7167\u65e2\u5b9a\u7684\u79ef\u5206\u89c4\u5219\u7d2f\u79ef\u76f8\u5e94\u79ef\u5206\u3002\u8fd9\u4e9b\u79ef\u5206\u5728 CRM \u7cfb\u7edf\u4e2d\u88ab\u6e05\u6670\u8bb0\u5f55\u548c\u7ba1\u7406\uff0c\u4f1a\u5458\u53ef\u901a\u8fc7\u7cfb\u7edf\u968f\u65f6\u67e5\u8be2\u81ea\u5df1\u7684\u79ef\u5206\u4f59\u989d\u3002\u5f53\u79ef\u5206\u8fbe\u5230\u4e00\u5b9a\u6570\u989d\u65f6\uff0c\u4f1a\u5458\u5373\u53ef\u6839\u636e\u81ea\u8eab\u9700\u6c42\u5728\u7cfb\u7edf\u63d0\u4f9b\u7684\u5151\u6362\u9009\u9879\u4e2d\u8fdb\u884c\u9009\u62e9\uff0c\u5982\u5151\u6362\u514d\u8d39\u623f\u665a\u3001\u5347\u7ea7\u623f\u578b\u3001\u5151\u6362\u9910\u996e\u4f18\u60e0\u5238\u3001\u6362\u53d6\u9152\u5e97\u5468\u8fb9\u7279\u8272\u7eaa\u5ff5\u54c1\u7b49\u3002\u6574\u4e2a\u79ef\u5206\u5151\u6362\u6d41\u7a0b\u5728 CRM \u7cfb\u7edf\u7684\u652f\u6301\u4e0b\uff0c\u5b9e\u73b0\u4e86\u4fbf\u6377\u3001\u9ad8\u6548\u7684\u81ea\u52a8\u5316\u64cd\u4f5c\u3002\u4e0d\u4ec5\u5982\u6b64\uff0cCRM \u7cfb\u7edf\u8fd8\u80fd\u6839\u636e\u4f1a\u5458\u7684\u79ef\u5206\u60c5\u51b5\u548c\u6d88\u8d39\u8d8b\u52bf\uff0c\u4e3a\u9152\u5e97\u63d0\u4f9b\u4e2a\u6027\u5316\u7684\u79ef\u5206\u8425\u9500\u5efa\u8bae\u3002\u4f8b\u5982\uff0c\u9488\u5bf9\u79ef\u5206\u5373\u5c06\u8fbe\u5230\u67d0\u4e2a\u5151\u6362\u95e8\u69db\u7684\u4f1a\u5458\uff0c\u7cfb\u7edf\u81ea\u52a8\u89e6\u53d1\u8425\u9500\u6d3b\u52a8\uff0c\u5411\u5176\u53d1\u9001\u63d0\u9192\u77ed\u4fe1\u6216\u63a8\u9001\u4e13\u5c5e\u4f18\u60e0\uff0c\u9f13\u52b1\u4f1a\u5458\u901a\u8fc7\u518d\u6b21\u6d88\u8d39\u6765\u5b8c\u6210\u79ef\u5206\u5151\u6362\uff0c\u8fdb\u4e00\u6b65\u523a\u6fc0\u4f1a\u5458\u6d88\u8d39\uff0c\u63d0\u5347\u9152\u5e97\u6536\u76ca\u3002<\/div>\n
\u5ba2\u6237\u5173\u7cfb\u7ef4\u62a4\u662f CRM \u7cfb\u7edf\u7684\u6838\u5fc3\u4f7f\u547d\u6240\u5728\u3002\u7cfb\u7edf\u901a\u8fc7\u591a\u6e20\u9053\u6c9f\u901a\u529f\u80fd\uff0c\u5b9e\u73b0\u4e86\u9152\u5e97\u4e0e\u5ba2\u6237\u4e4b\u95f4\u5168\u65b9\u4f4d\u3001\u65e0\u6b7b\u89d2\u7684\u4e92\u52a8\u4ea4\u6d41\u3002\u9152\u5e97\u53ef\u4ee5\u6839\u636e\u5ba2\u6237\u7684\u504f\u597d\uff0c\u7075\u6d3b\u9009\u62e9\u7535\u5b50\u90ae\u4ef6\u3001\u77ed\u4fe1\u3001\u793e\u4ea4\u5a92\u4f53\u5e73\u53f0\uff08\u5982\u5fae\u4fe1\u516c\u4f17\u53f7\u3001\u5fae\u535a\u79c1\u4fe1\uff09\u7b49\u6e20\u9053\u4e0e\u5ba2\u6237\u8fdb\u884c\u7cbe\u51c6\u6c9f\u901a \u3002\u4f8b\u5982\uff0c\u5728\u5ba2\u6237\u751f\u65e5\u5f53\u5929\uff0cCRM \u7cfb\u7edf\u81ea\u52a8\u53d1\u9001\u7cbe\u5fc3\u8bbe\u8ba1\u7684\u751f\u65e5\u795d\u798f\u90ae\u4ef6\uff0c\u90ae\u4ef6\u4e2d\u4e0d\u4ec5\u5305\u542b\u6e29\u99a8\u7684\u795d\u798f\u8bed\uff0c\u8fd8\u53ef\u80fd\u9644\u4e0a\u4e13\u5c5e\u7684\u751f\u65e5\u4f18\u60e0\uff0c\u5982\u5165\u4f4f\u6298\u6263\u3001\u9910\u996e\u8d60\u54c1\u7b49\uff0c\u8ba9\u5ba2\u6237\u5728\u7279\u6b8a\u7684\u65e5\u5b50\u91cc\u611f\u53d7\u5230\u9152\u5e97\u7684\u7528\u5fc3\u4e0e\u5173\u6000\u3002\u540c\u65f6\uff0c\u7cfb\u7edf\u8fd8\u80fd\u5bf9\u5ba2\u6237\u7684\u53cd\u9988\u610f\u89c1\u8fdb\u884c\u9ad8\u6548\u6536\u96c6\u4e0e\u6df1\u5ea6\u5206\u6790\u3002\u5f53\u5ba2\u6237\u901a\u8fc7\u7535\u8bdd\u3001\u90ae\u4ef6\u6216\u5728\u7ebf\u8bc4\u4ef7\u7b49\u65b9\u5f0f\u5bf9\u9152\u5e97\u670d\u52a1\u63d0\u51fa\u8868\u626c\u3001\u5efa\u8bae\u6216\u6295\u8bc9\u65f6\uff0cCRM \u7cfb\u7edf\u8fc5\u901f\u5c06\u8fd9\u4e9b\u53cd\u9988\u4fe1\u606f\u8fdb\u884c\u5206\u7c7b\u6574\u7406\uff0c\u5e76\u53ca\u65f6\u63a8\u9001\u7ed9\u76f8\u5173\u90e8\u95e8\u3002\u9152\u5e97\u7ba1\u7406\u4eba\u5458\u53ef\u4f9d\u636e\u7cfb\u7edf\u5206\u6790\u7ed3\u679c\uff0c\u5feb\u901f\u5236\u5b9a\u9488\u5bf9\u6027\u7684\u6539\u8fdb\u63aa\u65bd\uff0c\u4f18\u5316\u670d\u52a1\u6d41\u7a0b\uff0c\u63d0\u5347\u670d\u52a1\u8d28\u91cf\uff0c\u786e\u4fdd\u5ba2\u6237\u7684\u6bcf\u4e00\u6b21\u53cd\u9988\u90fd\u80fd\u5f97\u5230\u59a5\u5584\u5904\u7406\uff0c\u4ece\u800c\u4e0d\u65ad\u589e\u5f3a\u5ba2\u6237\u5bf9\u9152\u5e97\u7684\u4fe1\u4efb\u4e0e\u597d\u611f\uff0c\u4fc3\u8fdb\u5ba2\u6237\u5fe0\u8bda\u5ea6\u7684\u63d0\u5347\u3002<\/div>\n
\n

4.2 \u63d0\u5347\u670d\u52a1\u8d28\u91cf<\/h3>\n<\/div>\n
CRM \u7cfb\u7edf\u5728\u52a9\u529b\u9152\u5e97\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u65b9\u9762\u53d1\u6325\u7740\u4e0d\u53ef\u66ff\u4ee3\u7684\u5173\u952e\u4f5c\u7528\uff0c\u4e3b\u8981\u4f53\u73b0\u5728\u6df1\u5165\u4e86\u89e3\u5ba2\u6237\u9700\u6c42\u4ee5\u53ca\u63d0\u4f9b\u4e2a\u6027\u5316\u670d\u52a1\u8fd9\u4e24\u4e2a\u91cd\u8981\u7ef4\u5ea6\u3002<\/div>\n
\u501f\u52a9 CRM \u7cfb\u7edf\u5f3a\u5927\u7684\u6570\u636e\u6536\u96c6\u4e0e\u5206\u6790\u80fd\u529b\uff0c\u9152\u5e97\u80fd\u591f\u5bf9\u5ba2\u6237\u7684\u9700\u6c42\u8fdb\u884c\u6df1\u5ea6\u6d1e\u5bdf\uff0c\u72b9\u5982\u62e5\u6709\u4e86\u4e00\u53cc\u900f\u89c6\u5ba2\u6237\u5185\u5fc3\u7684 \u201c\u6167\u773c\u201d\u3002\u901a\u8fc7\u5bf9\u5ba2\u6237\u5386\u53f2\u5165\u4f4f\u6570\u636e\u3001\u6d88\u8d39\u884c\u4e3a\u6570\u636e\u3001\u504f\u597d\u4fe1\u606f\u4ee5\u53ca\u53cd\u9988\u610f\u89c1\u7684\u6301\u7eed\u8ddf\u8e2a\u4e0e\u5206\u6790\uff0c\u9152\u5e97\u53ef\u4ee5\u7cbe\u51c6\u628a\u63e1\u4e0d\u540c\u5ba2\u6237\u7fa4\u4f53\u7684\u9700\u6c42\u7279\u70b9\u548c\u53d8\u5316\u8d8b\u52bf \u3002\u4f8b\u5982\uff0c\u901a\u8fc7\u5206\u6790\u7cfb\u7edf\u6570\u636e\u53d1\u73b0\uff0c\u67d0\u4e00\u5730\u533a\u7684\u5546\u52a1\u5ba2\u6237\u7fa4\u4f53\u5728\u5165\u4f4f\u671f\u95f4\u5bf9\u4f1a\u8bae\u5ba4\u9884\u8ba2\u548c\u5546\u52a1\u4e2d\u5fc3\u670d\u52a1\u7684\u9700\u6c42\u8f83\u4e3a\u9891\u7e41\uff0c\u4e14\u5bf9\u9ad8\u901f\u7f51\u7edc\u7684\u7a33\u5b9a\u6027\u8981\u6c42\u8f83\u9ad8\u3002\u57fa\u4e8e\u8fd9\u4e00\u6d1e\u5bdf\uff0c\u9152\u5e97\u6709\u9488\u5bf9\u6027\u5730\u5bf9\u4f1a\u8bae\u5ba4\u8bbe\u65bd\u8fdb\u884c\u5347\u7ea7\uff0c\u589e\u52a0\u5148\u8fdb\u7684\u4f1a\u8bae\u8bbe\u5907\uff0c\u4f18\u5316\u5546\u52a1\u4e2d\u5fc3\u7684\u670d\u52a1\u9879\u76ee\u548c\u6d41\u7a0b\uff0c\u5e76\u5bf9\u9152\u5e97\u7f51\u7edc\u8fdb\u884c\u5168\u9762\u63d0\u901f\u548c\u7a33\u5b9a\u6027\u4f18\u5316\uff0c\u4ee5\u66f4\u597d\u5730\u6ee1\u8db3\u8fd9\u90e8\u5206\u5546\u52a1\u5ba2\u6237\u7684\u9700\u6c42\u3002\u53c8\u5982\uff0c\u901a\u8fc7\u5bf9\u5bb6\u5ead\u5ea6\u5047\u5ba2\u6237\u7684\u6570\u636e\u5206\u6790\uff0c\u53d1\u73b0\u4ed6\u4eec\u66f4\u5173\u6ce8\u9152\u5e97\u5468\u8fb9\u7684\u4eb2\u5b50\u6e38\u73a9\u8bbe\u65bd\u548c\u513f\u7ae5\u9910\u996e\u9009\u62e9\u3002\u9152\u5e97\u4e8e\u662f\u4e0e\u5468\u8fb9\u7684\u513f\u7ae5\u4e50\u56ed\u3001\u52a8\u7269\u56ed\u7b49\u666f\u70b9\u5efa\u7acb\u5408\u4f5c\u5173\u7cfb\uff0c\u63a8\u51fa\u4eb2\u5b50\u5957\u7968\u548c\u4e13\u5c5e\u63a5\u9001\u670d\u52a1\uff0c\u540c\u65f6\u5728\u9152\u5e97\u9910\u5385\u589e\u8bbe\u4e30\u5bcc\u591a\u6837\u7684\u513f\u7ae5\u83dc\u5355\uff0c\u63d0\u4f9b\u513f\u7ae5\u4e13\u5c5e\u9910\u5177\u548c\u7528\u9910\u533a\u57df\uff0c\u5168\u65b9\u4f4d\u6ee1\u8db3\u5bb6\u5ead\u5ea6\u5047\u5ba2\u6237\u7684\u9700\u6c42\uff0c\u63d0\u5347\u4ed6\u4eec\u7684\u5165\u4f4f\u4f53\u9a8c\u3002<\/div>\n
\u5728\u6df1\u5165\u4e86\u89e3\u5ba2\u6237\u9700\u6c42\u7684\u57fa\u7840\u4e0a\uff0cCRM \u7cfb\u7edf\u4e3a\u9152\u5e97\u63d0\u4f9b\u4e2a\u6027\u5316\u670d\u52a1\u63d0\u4f9b\u4e86\u6709\u529b\u652f\u6491\uff0c\u4f7f\u9152\u5e97\u80fd\u591f\u4e3a\u6bcf\u4e00\u4f4d\u5ba2\u6237\u6253\u9020\u72ec\u4e00\u65e0\u4e8c\u7684\u4e13\u5c5e\u4f53\u9a8c\u3002\u7cfb\u7edf\u6839\u636e\u5ba2\u6237\u753b\u50cf\uff0c\u4e3a\u5ba2\u6237\u91cf\u8eab\u5b9a\u5236\u4e2a\u6027\u5316\u7684\u670d\u52a1\u65b9\u6848 \u3002\u4f8b\u5982\uff0c\u5bf9\u4e8e\u6709\u7279\u6b8a\u996e\u98df\u7981\u5fcc\u7684\u5ba2\u6237\uff0c\u9152\u5e97\u9910\u996e\u90e8\u95e8\u5728\u5ba2\u6237\u5165\u4f4f\u524d\u4fbf\u901a\u8fc7 CRM \u7cfb\u7edf\u83b7\u53d6\u76f8\u5173\u4fe1\u606f\uff0c\u63d0\u524d\u4e3a\u5176\u51c6\u5907\u7b26\u5408\u996e\u98df\u8981\u6c42\u7684\u9910\u98df\u3002\u5728\u5ba2\u6237\u5165\u4f4f\u671f\u95f4\uff0c\u9910\u5385\u670d\u52a1\u5458\u4e5f\u80fd\u6839\u636e\u7cfb\u7edf\u63d0\u793a\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u8d34\u5fc3\u7684\u996e\u98df\u5efa\u8bae\u548c\u670d\u52a1\u3002\u5bf9\u4e8e\u7ecf\u5e38\u5165\u4f4f\u7684\u9ad8\u7aef\u4f1a\u5458\u5ba2\u6237\uff0c\u9152\u5e97\u53ef\u4ee5\u6839\u636e\u5176\u559c\u597d\u63d0\u524d\u5e03\u7f6e\u623f\u95f4\uff0c\u5982\u6446\u653e\u5ba2\u6237\u559c\u7231\u7684\u9c9c\u82b1\u3001\u4e66\u7c4d\u3001\u97f3\u4e50 CD \u7b49\uff0c\u8ba9\u5ba2\u6237\u611f\u53d7\u5230\u5bb6\u4e00\u822c\u7684\u6e29\u99a8\u4e0e\u8212\u9002\u3002\u5728\u5ba2\u6237\u79bb\u5e97\u540e\uff0cCRM \u7cfb\u7edf\u8fd8\u4f1a\u81ea\u52a8\u89e6\u53d1\u4e2a\u6027\u5316\u7684\u56de\u8bbf\u6d41\u7a0b\uff0c\u6839\u636e\u5ba2\u6237\u7684\u5165\u4f4f\u4f53\u9a8c\u53d1\u9001\u9488\u5bf9\u6027\u7684\u8c03\u67e5\u95ee\u5377\u6216\u611f\u8c22\u4fe1\u606f\uff0c\u8fdb\u4e00\u6b65\u52a0\u5f3a\u4e0e\u5ba2\u6237\u7684\u60c5\u611f\u8054\u7cfb\uff0c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u5fe0\u8bda\u5ea6\u3002\u901a\u8fc7\u8fd9\u4e9b\u4e2a\u6027\u5316\u670d\u52a1\u4e3e\u63aa\uff0c\u9152\u5e97\u5728\u6fc0\u70c8\u7684\u5e02\u573a\u7ade\u4e89\u4e2d\u8131\u9896\u800c\u51fa\uff0c\u6811\u7acb\u8d77\u826f\u597d\u7684\u54c1\u724c\u5f62\u8c61\uff0c\u5438\u5f15\u66f4\u591a\u5ba2\u6237\u9009\u62e9\u5165\u4f4f\uff0c\u5e76\u4fc3\u4f7f\u5ba2\u6237\u6210\u4e3a\u9152\u5e97\u7684\u5fe0\u5b9e\u62e5\u8db8\uff0c\u4e3a\u9152\u5e97\u7684\u957f\u671f\u7a33\u5b9a\u53d1\u5c55\u5960\u5b9a\u575a\u5b9e\u57fa\u7840\u3002<\/div>\n
\n

\u4e94\u3001\u5176\u4ed6\u529f\u80fd\u6a21\u5757<\/h2>\n<\/div>\n
<\/div>\n
\n

5.1 \u9884\u8ba2\u7ba1\u7406\u6a21\u5757<\/h3>\n<\/div>\n
\u9884\u8ba2\u7ba1\u7406\u6a21\u5757\u662f\u9152\u5e97\u524d\u53f0\u7cfb\u7edf\u4e2d\u4e0d\u53ef\u6216\u7f3a\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\uff0c\u5728\u9152\u5e97\u8fd0\u8425\u7684\u9884\u8ba2\u73af\u8282\u53d1\u6325\u7740\u5173\u952e\u4f5c\u7528\u3002\u5f53\u5ba2\u4eba\u901a\u8fc7\u5404\u79cd\u6e20\u9053\uff0c\u5982\u9152\u5e97\u5b98\u65b9\u7f51\u7ad9\u3001\u5728\u7ebf\u65c5\u6e38\u5e73\u53f0\u3001\u7535\u8bdd\u7b49\uff0c\u5411\u9152\u5e97\u53d1\u8d77\u9884\u8ba2\u8bf7\u6c42\u65f6\uff0c\u8be5\u6a21\u5757\u5c31\u5982\u540c\u4e00\u4f4d\u9ad8\u6548\u7684 \u201c\u9884\u8ba2\u7ba1\u5bb6\u201d\uff0c\u8fc5\u901f\u800c\u7cbe\u51c6\u5730\u63a5\u6536\u8fd9\u4e9b\u4fe1\u606f\u3002\u5b83\u4e0d\u4ec5\u80fd\u8be6\u7ec6\u8bb0\u5f55\u5ba2\u4eba\u7684\u5165\u4f4f\u65e5\u671f\u3001\u9000\u623f\u65e5\u671f\u3001\u6240\u9700\u623f\u578b\u3001\u9884\u8ba2\u4eba\u6570\u7b49\u57fa\u672c\u4fe1\u606f\uff0c\u8fd8\u80fd\u5bf9\u5ba2\u4eba\u7684\u7279\u6b8a\u8981\u6c42\uff0c\u5982\u65e0\u70df\u623f\u95f4\u3001\u4e34\u8fd1\u7535\u68af\u6216\u8fdc\u79bb\u7535\u68af\u7b49\u7279\u6b8a\u9700\u6c42\u8fdb\u884c\u59a5\u5584\u8bb0\u5f55 \u3002<\/div>\n
\u5728\u5904\u7406\u9884\u8ba2\u4fe1\u606f\u7684\u8fc7\u7a0b\u4e2d\uff0c\u9884\u8ba2\u7ba1\u7406\u6a21\u5757\u4f1a\u5b9e\u65f6\u4e0e\u623f\u6001\u7ba1\u7406\u529f\u80fd\u8fdb\u884c\u4ea4\u4e92\uff0c\u4f9d\u636e\u5f53\u524d\u623f\u95f4\u7684\u5b9e\u9645\u9884\u8ba2\u60c5\u51b5\u548c\u53ef\u552e\u72b6\u6001\uff0c\u4e3a\u5ba2\u4eba\u63d0\u4f9b\u51c6\u786e\u7684\u623f\u95f4\u9884\u8ba2\u53cd\u9988\u3002\u82e5\u5ba2\u4eba\u9884\u8ba2\u7684\u623f\u578b\u6709\u53ef\u7528\u623f\u95f4\uff0c\u7cfb\u7edf\u4f1a\u7acb\u5373\u4e3a\u5ba2\u4eba\u9884\u7559\u623f\u95f4\uff0c\u5e76\u5c06\u8be5\u623f\u95f4\u7684\u72b6\u6001\u6807\u8bb0\u4e3a \u201c\u5df2\u9884\u8ba2\u201d\uff0c\u9632\u6b62\u5176\u4ed6\u5ba2\u4eba\u91cd\u590d\u9884\u8ba2\u3002\u8fd9\u4e00\u5b9e\u65f6\u4ea4\u4e92\u673a\u5236\uff0c\u6781\u5927\u5730\u63d0\u9ad8\u4e86\u9884\u8ba2\u5904\u7406\u7684\u51c6\u786e\u6027\u548c\u6548\u7387\uff0c\u907f\u514d\u4e86\u56e0\u4fe1\u606f\u4e0d\u540c\u6b65\u800c\u5bfc\u81f4\u7684\u8d85\u9884\u8ba2\u6216\u91cd\u590d\u9884\u8ba2\u7b49\u95ee\u9898\uff0c\u786e\u4fdd\u9152\u5e97\u80fd\u591f\u5408\u7406\u5b89\u6392\u5ba2\u623f\u8d44\u6e90\uff0c\u4e3a\u5ba2\u4eba\u63d0\u4f9b\u53ef\u9760\u7684\u9884\u8ba2\u670d\u52a1 \u3002<\/div>\n
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\n

5.2 \u5ba2\u623f\u7ba1\u7406\u6a21\u5757<\/h3>\n<\/div>\n
\u5ba2\u623f\u7ba1\u7406\u6a21\u5757\u662f\u9152\u5e97\u524d\u53f0\u7cfb\u7edf\u4e2d\u8d1f\u8d23\u76d1\u63a7\u548c\u7ba1\u7406\u5ba2\u623f\u72b6\u6001\u53ca\u76f8\u5173\u4e8b\u52a1\u7684\u6838\u5fc3\u6a21\u5757\uff0c\u5bf9\u9152\u5e97\u7684\u5ba2\u623f\u8fd0\u8425\u8d77\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\u3002\u5b83\u5982\u540c\u4e00\u4f4d\u654f\u9510\u7684 \u201c\u623f\u6001\u4fa6\u5bdf\u5175\u201d\uff0c\u5bf9\u6bcf\u4e00\u95f4\u5ba2\u623f\u7684\u72b6\u6001\u8fdb\u884c\u5b9e\u65f6\u76d1\u63a7\uff0c\u5305\u62ec\u7a7a\u623f\u3001\u4f4f\u5ba2\u623f\u3001\u810f\u623f\u3001\u7ef4\u4fee\u623f\u7b49\u4e0d\u540c\u72b6\u6001\u3002\u901a\u8fc7\u4e0e\u5ba2\u623f\u90e8\u7684\u7d27\u5bc6\u534f\u4f5c\uff0c\u8be5\u6a21\u5757\u80fd\u591f\u53ca\u65f6\u83b7\u53d6\u5ba2\u623f\u7684\u6700\u65b0\u72b6\u6001\u4fe1\u606f\uff0c\u5e76\u5728\u7cfb\u7edf\u4e2d\u8fdb\u884c\u51c6\u786e\u66f4\u65b0\u3002\u4f8b\u5982\uff0c\u5f53\u5ba2\u623f\u90e8\u5b8c\u6210\u4e00\u95f4\u5ba2\u623f\u7684\u6e05\u6d01\u5de5\u4f5c\u540e\uff0c\u4f1a\u5728\u7cfb\u7edf\u4e2d\u64cd\u4f5c\u5c06\u8be5\u623f\u95f4\u72b6\u6001\u4ece \u201c\u810f\u623f\u201d \u66f4\u65b0\u4e3a \u201c\u5e72\u51c0\u53ef\u552e\u201d\uff0c\u6b64\u65f6\u524d\u53f0\u5de5\u4f5c\u4eba\u5458\u901a\u8fc7\u5ba2\u623f\u7ba1\u7406\u6a21\u5757\u5c31\u80fd\u6e05\u6670\u770b\u5230\u8be5\u623f\u95f4\u5df2\u53ef\u4f9b\u9884\u8ba2\uff0c\u4ece\u800c\u53ca\u65f6\u5c06\u5176\u63a8\u5411\u5e02\u573a\u8fdb\u884c\u9500\u552e \u3002<\/div>\n
\u5728\u623f\u95f4\u5206\u914d\u65b9\u9762\uff0c\u5ba2\u623f\u7ba1\u7406\u6a21\u5757\u4e3a\u524d\u53f0\u5de5\u4f5c\u4eba\u5458\u63d0\u4f9b\u4e86\u9ad8\u6548\u7684\u5206\u914d\u5de5\u5177\u3002\u5f53\u5ba2\u4eba\u529e\u7406\u5165\u4f4f\u624b\u7eed\u65f6\uff0c\u524d\u53f0\u4eba\u5458\u53ef\u6839\u636e\u5ba2\u4eba\u7684\u9884\u8ba2\u4fe1\u606f\u548c\u7279\u6b8a\u9700\u6c42\uff0c\u5728\u6a21\u5757\u4e2d\u5feb\u901f\u7b5b\u9009\u51fa\u7b26\u5408\u6761\u4ef6\u7684\u623f\u95f4\u8fdb\u884c\u5206\u914d\u3002\u7cfb\u7edf\u4f1a\u6839\u636e\u623f\u6001\u548c\u5ba2\u4eba\u504f\u597d\uff0c\u667a\u80fd\u63a8\u8350\u5408\u9002\u7684\u623f\u95f4\uff0c\u5982\u4e3a\u643a\u5e26\u513f\u7ae5\u7684\u5ba2\u4eba\u63a8\u8350\u8fde\u901a\u623f\u6216\u5bb6\u5ead\u5957\u623f\uff0c\u4e3a\u884c\u52a8\u4e0d\u4fbf\u7684\u5ba2\u4eba\u63a8\u8350\u9760\u8fd1\u7535\u68af\u4e14\u697c\u5c42\u8f83\u4f4e\u7684\u623f\u95f4\u7b49\u3002\u540c\u65f6\uff0c\u5206\u914d\u8fc7\u7a0b\u4e2d\u7cfb\u7edf\u4f1a\u81ea\u52a8\u8bb0\u5f55\u623f\u95f4\u7684\u5206\u914d\u60c5\u51b5\uff0c\u65b9\u4fbf\u540e\u7eed\u67e5\u8be2\u548c\u7ba1\u7406 \u3002<\/div>\n
\u8be5\u6a21\u5757\u8fd8\u6db5\u76d6\u4e86\u5bf9\u5ba2\u623f\u7ef4\u62a4\u7684\u7ba1\u7406\u529f\u80fd\u3002\u5b83\u80fd\u591f\u8be6\u7ec6\u8bb0\u5f55\u5ba2\u623f\u5185\u5404\u9879\u8bbe\u5907\u7684\u7ef4\u62a4\u8bb0\u5f55\u3001\u7ef4\u4fee\u5386\u53f2\u4ee5\u53ca\u4fdd\u517b\u8ba1\u5212\u7b49\u4fe1\u606f\u3002\u5f53\u5ba2\u623f\u8bbe\u5907\u51fa\u73b0\u6545\u969c\u65f6\uff0c\u5ba2\u623f\u90e8\u5458\u5de5\u53ef\u901a\u8fc7\u7cfb\u7edf\u53ca\u65f6\u63d0\u4ea4\u7ef4\u4fee\u7533\u8bf7\uff0c\u7ef4\u4fee\u4eba\u5458\u5728\u63a5\u5230\u901a\u77e5\u540e\u524d\u5f80\u7ef4\u4fee\uff0c\u5e76\u5728\u5b8c\u6210\u7ef4\u4fee\u540e\u5c06\u7ef4\u4fee\u7ed3\u679c\u8bb0\u5f55\u5728\u7cfb\u7edf\u4e2d\u3002\u8fd9\u4f7f\u5f97\u9152\u5e97\u80fd\u591f\u5bf9\u5ba2\u623f\u8bbe\u5907\u7684\u8fd0\u884c\u72b6\u51b5\u8fdb\u884c\u5168\u9762\u8ddf\u8e2a\u548c\u7ba1\u7406\uff0c\u53ca\u65f6\u53d1\u73b0\u5e76\u89e3\u51b3\u6f5c\u5728\u95ee\u9898\uff0c\u786e\u4fdd\u5ba2\u623f\u8bbe\u5907\u59cb\u7ec8\u5904\u4e8e\u826f\u597d\u7684\u8fd0\u884c\u72b6\u6001\uff0c\u4e3a\u5ba2\u4eba\u63d0\u4f9b\u8212\u9002\u3001\u4fbf\u6377\u7684\u5165\u4f4f\u73af\u5883 \u3002<\/div>\n
\n

5.3 \u5ba2\u6237\u4fe1\u606f\u7ba1\u7406\u6a21\u5757<\/h3>\n<\/div>\n
\u5ba2\u6237\u4fe1\u606f\u7ba1\u7406\u6a21\u5757\u662f\u9152\u5e97\u524d\u53f0\u7cfb\u7edf\u4e2d\u7528\u4e8e\u5b58\u50a8\u3001\u7ba1\u7406\u5ba2\u6237\u4fe1\u606f\u7684\u91cd\u8981\u529f\u80fd\u6a21\u5757\uff0c\u5728\u9152\u5e97\u7684\u5ba2\u6237\u670d\u52a1\u548c\u8fd0\u8425\u7ba1\u7406\u4e2d\u626e\u6f14\u7740\u5173\u952e\u89d2\u8272\u3002\u8be5\u6a21\u5757\u5982\u540c\u4e00\u4e2a\u5e9e\u5927\u800c\u7cbe\u7ec6\u7684 \u201c\u5ba2\u6237\u4fe1\u606f\u5b9d\u5e93\u201d\uff0c\u80fd\u591f\u5168\u9762\u6536\u96c6\u548c\u5b58\u50a8\u5ba2\u6237\u7684\u5404\u7c7b\u4fe1\u606f\u3002\u4ece\u5ba2\u6237\u7684\u57fa\u672c\u4e2a\u4eba\u4fe1\u606f\uff0c\u5982\u59d3\u540d\u3001\u6027\u522b\u3001\u5e74\u9f84\u3001\u8054\u7cfb\u65b9\u5f0f\u3001\u8eab\u4efd\u8bc1\u53f7\u7801\u7b49\uff0c\u5230\u5ba2\u6237\u7684\u5386\u53f2\u5165\u4f4f\u8bb0\u5f55\u3001\u6d88\u8d39\u504f\u597d\uff08\u5982\u559c\u7231\u7684\u623f\u578b\u3001\u9910\u996e\u53e3\u5473\u3001\u5bf9\u9152\u5e97\u8bbe\u65bd\u7684\u4f7f\u7528\u4e60\u60ef\uff09\u3001\u7279\u6b8a\u9700\u6c42\uff08\u5982\u662f\u5426\u9700\u8981\u65e0\u969c\u788d\u8bbe\u65bd\u3001\u5bf9\u623f\u95f4\u671d\u5411\u7684\u8981\u6c42\uff09\u7b49\uff0c\u90fd\u80fd\u88ab\u7cfb\u7edf\u51c6\u786e\u8bb0\u5f55\u548c\u59a5\u5584\u4fdd\u5b58 \u3002<\/div>\n
\u8fd9\u4e9b\u4e30\u5bcc\u7684\u5ba2\u6237\u4fe1\u606f\u4e3a\u9152\u5e97\u63d0\u4f9b\u4e86\u6df1\u5165\u4e86\u89e3\u5ba2\u6237\u7684\u57fa\u7840\u3002\u901a\u8fc7\u5bf9\u5ba2\u6237\u4fe1\u606f\u7684\u5206\u6790\uff0c\u9152\u5e97\u53ef\u4ee5\u4e3a\u6bcf\u4e00\u4f4d\u5ba2\u6237\u6784\u5efa\u8d77\u72ec\u7279\u7684 \u201c\u5ba2\u6237\u753b\u50cf\u201d\uff0c\u4ece\u800c\u66f4\u597d\u5730\u628a\u63e1\u5ba2\u6237\u9700\u6c42\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4e2a\u6027\u5316\u7684\u670d\u52a1\u3002\u4f8b\u5982\uff0c\u5f53\u4e00\u4f4d\u8001\u5ba2\u6237\u518d\u6b21\u9884\u8ba2\u9152\u5e97\u65f6\uff0c\u7cfb\u7edf\u6839\u636e\u5ba2\u6237\u4fe1\u606f\u81ea\u52a8\u8bc6\u522b\u5176\u8eab\u4efd\uff0c\u5e76\u8c03\u51fa\u8fc7\u5f80\u5165\u4f4f\u8bb0\u5f55\uff0c\u663e\u793a\u8be5\u5ba2\u6237\u6bcf\u6b21\u90fd\u559c\u6b22\u9884\u8ba2\u9ad8\u697c\u5c42\u3001\u5b89\u9759\u4e14\u89c6\u91ce\u597d\u7684\u623f\u95f4\uff0c\u9152\u5e97\u524d\u53f0\u4fbf\u53ef\u63d0\u524d\u4e3a\u5176\u9884\u7559\u7b26\u5408\u9700\u6c42\u7684\u623f\u95f4\uff0c\u8ba9\u5ba2\u6237\u611f\u53d7\u5230\u9152\u5e97\u7684\u8d34\u5fc3\u5173\u6000\uff0c\u63d0\u5347\u5ba2\u6237\u7684\u6ee1\u610f\u5ea6\u548c\u5fe0\u8bda\u5ea6 \u3002<\/div>\n
\u5ba2\u6237\u4fe1\u606f\u7ba1\u7406\u6a21\u5757\u8fd8\u5177\u5907\u4e0e\u516c\u5b89\u7cfb\u7edf\u5bf9\u63a5\u7684\u91cd\u8981\u529f\u80fd\uff0c\u8fd9\u4e00\u529f\u80fd\u5728\u4fdd\u969c\u9152\u5e97\u5b89\u5168\u548c\u7ef4\u62a4\u793e\u4f1a\u6cbb\u5b89\u65b9\u9762\u53d1\u6325\u7740\u5173\u952e\u4f5c\u7528\u3002\u5f53\u5ba2\u4eba\u529e\u7406\u5165\u4f4f\u624b\u7eed\u65f6\uff0c\u7cfb\u7edf\u4f1a\u81ea\u52a8\u5c06\u5ba2\u4eba\u7684\u8eab\u4efd\u4fe1\u606f\u4e0e\u516c\u5b89\u7cfb\u7edf\u7684\u6570\u636e\u5e93\u8fdb\u884c\u6bd4\u5bf9\u9a8c\u8bc1\uff0c\u786e\u4fdd\u5165\u4f4f\u4eba\u5458\u8eab\u4efd\u771f\u5b9e\u3001\u5408\u6cd5\uff0c\u6709\u6548\u9632\u6b62\u72af\u7f6a\u5206\u5b50\u6216\u4e0d\u826f\u4eba\u5458\u5165\u4f4f\u9152\u5e97\u3002\u540c\u65f6\uff0c\u5728\u9047\u5230\u7d27\u6025\u60c5\u51b5\u6216\u516c\u5b89\u90e8\u95e8\u9700\u8981\u534f\u67e5\u65f6\uff0c\u9152\u5e97\u80fd\u591f\u8fc5\u901f\u901a\u8fc7\u8be5\u6a21\u5757\u5411\u516c\u5b89\u7cfb\u7edf\u63d0\u4f9b\u76f8\u5173\u5ba2\u4eba\u7684\u4fe1\u606f\uff0c\u4e3a\u516c\u5b89\u90e8\u95e8\u7684\u5de5\u4f5c\u63d0\u4f9b\u6709\u529b\u652f\u6301\uff0c\u5207\u5b9e\u7ef4\u62a4\u9152\u5e97\u53ca\u793e\u4f1a\u7684\u5b89\u5168\u7a33\u5b9a \u3002<\/div>\n
\n

5.4 \u8d26\u52a1\u7ba1\u7406\u6a21\u5757<\/h3>\n<\/div>\n
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\u5728\u5ba2\u4eba\u5165\u4f4f\u671f\u95f4\uff0c\u8d26\u52a1\u7ba1\u7406\u6a21\u5757\u5982\u540c\u4e00\u4f4d\u4e25\u8c28\u7684 \u201c\u8bb0\u8d26\u5458\u201d\uff0c\u5bf9\u5ba2\u4eba\u7684\u6bcf\u4e00\u7b14\u6d88\u8d39\u8fdb\u884c\u8be6\u7ec6\u8bb0\u5f55\u3002\u65e0\u8bba\u662f\u5728\u9152\u5e97\u9910\u5385\u7528\u9910\u3001\u4f7f\u7528\u8ff7\u4f60\u5427\u7684\u98df\u54c1\u996e\u6599\u3001\u4eab\u53d7\u6d17\u8863\u670d\u52a1\u3001\u79df\u501f\u4f1a\u8bae\u5ba4\u7b49\u4ea7\u751f\u7684\u8d39\u7528\uff0c\u8fd8\u662f\u56e0\u5ef6\u8fdf\u9000\u623f\u3001\u635f\u574f\u9152\u5e97\u7269\u54c1\u7b49\u9700\u8981\u989d\u5916\u652f\u4ed8\u7684\u8d39\u7528\uff0c\u90fd\u80fd\u88ab\u7cfb\u7edf\u5b9e\u65f6\u3001\u51c6\u786e\u5730\u8bb0\u5f55\u5728\u5ba2\u4eba\u7684\u6d88\u8d39\u8d26\u5355\u4e2d\u3002\u7cfb\u7edf\u4f1a\u81ea\u52a8\u5173\u8054\u5404\u4e2a\u6d88\u8d39\u90e8\u95e8\u7684\u6570\u636e\uff0c\u786e\u4fdd\u6d88\u8d39\u4fe1\u606f\u7684\u5b8c\u6574\u6027\u548c\u51c6\u786e\u6027\uff0c\u907f\u514d\u51fa\u73b0\u6f0f\u8bb0\u6216\u9519\u8bb0\u7684\u60c5\u51b5 \u3002<\/div>\n
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\u516d\u3001\u7cfb\u7edf\u9009\u62e9\u8003\u91cf\u56e0\u7d20<\/h2>\n<\/div>\n
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